March 30, 2020

Dear Valued Clients,

The coronavirus (COVID-19) is creating challenges for all of us, both personally and professionally. We hope that you, your family and your pet(s) are remaining safe and healthy. We would like to keep you informed of our recommendations as well as the steps we are taking to continue offering the care your pets need while providing you and our associates a safe environment.

We always keep our hospital clean and disinfected, and we have increased both the frequency and scope of these cleanings in accordance with CDC recommendations to help ensure both our clients and associates are kept safe. Similarly, handwashing hygiene is critically important in a hospital, a step we continue to emphasize to staff and clients. As always, we provide options for hand cleaning for clients and associates, and we work closely with our teams to ensure that anyone who is not feeling well understands that we support them staying home.

What do I do if I have been exposed to the coronavirus while my pet needs care?

In order to help us continue to serve pets in need, we ask that clients who have recently traveled to a high-risk country, had any exposure to symptomatic or confirmed positive cases, or confirmed positive themselves not bring their pets in the hospital unless they are having a medical emergency.

If you have not been exposed to Corona Virus, please keep appointments as we are open and fully operational currently.

If you have been exposed and your pet is due for routine care (annual exams, vaccines, dental cleanings, nail trims, or any other non-urgent appointments), please call us to discuss rescheduling to a later time. If it is determined that your appointment cannot be rescheduled for medical reasons, and your appointment is necessary, we ask that you have a healthy family member or friend bring your pet to the visit.

I have not been exposed and my pet is scheduled for a visit or is sick.

If your pet is sick or scheduled for routine care, we are open and fully operational. We recommend you follow these simple steps:

  • Upon arrival to our clinic please remain in your car and call us.
  • We will let you know when we are ready to see your pet.
  • We will give you instructions on how to proceed at that time.
  • If you need to pick up food or medications for your pet, please call and we can arrange shipping of any food or prescriptions directly to your home (Home Delivery).

At Benarda Veterinary Hospital , we have various ways to help care for your pets without a trip or call to the hospital at this time:

Live Chat: we are in the process of setting up live chat with Zoom or AllVet. We will send emails with further instructions.

What is the coronavirus impact on pet health? Can dogs or cats get COVID-19?
Based on what we know currently, there is limited evidence to support any risk of COVID-19 to your pet and no evidence that you are at risk from your pet.

What if my pet’s not feeling well or is showing signs of flu-like illness?
If your pet shows any signs of illness, such as coughing, sneezing or lethargy, call us immediately and keep them indoors to prevent further spread. Signs of illness in dogs and cats are usually associated with various common viral and bacterial infections (kennel cough, canine flu, etc.) that are neither coronaviruses nor transmissible to people.

Should I test my Pet?

Many animal diagnostic laboratories are not currently set up to test for this specific coronal virus. Some are and might be able to test animals with known exposure. Given that the current data suggests that these pets are not infectious to people, the rationale for doing it is questionable.

Where can I get more information on COVID-19?
You can get the latest information from reputable sources such as:

Please rest assured that Benarda Veterinary Hospital is monitoring the situation closely and that we will continue to consult and seek input from internal and external experts to provide the best guidance and advice for you, our valued clients. Do not hesitate to contact us if you have questions or concerns.


Your Benarda Veterinary Hospital Healthcare Team